Refund & Cancellation Policy

Paid plans may renew automatically based on the selected monthly or annual billing cycle unless cancelled before the applicable renewal date.

Users should be able to cancel recurring subscriptions from the billing area in product, or through the payment provider flow where required. When cancellation is set to apply at period end, access continues through the paid period already purchased unless otherwise stated.

Standard recurring subscription charges are generally non-refundable once a billing period begins, except where required by applicable law, where a product outage materially prevented use, or where an approved support exception is granted.

Any explicit money-back guarantee, trial refund, or promotional refund promise should only be published if the payment and support workflow is ready to honor it consistently.

Where plans allocate processing credits or usage hours, refund decisions may consider the amount of service already consumed, reserved, or delivered in outputs.

Job failures caused by transient infrastructure or queue issues may be retried or re-credited under product policy. That operational behavior is not the same as a cash refund.

Stripe and Razorpay may apply different mechanics for plan changes, cancellations, mandates, and local billing requirements. Public policy copy should reflect the real behavior shipped in the product for each provider.

Cancellation, refund, and payment-support requests should be submitted through [email protected]. Requests should include the account email, plan, payment provider, and a short explanation of the issue.