Privacy Policy

This Privacy Policy applies to FrameScriptPro websites, dashboards, workspaces, upload flows, billing surfaces, public YouTube tools, and related support/admin systems. It covers personal data we process when users browse the public site, create an account, upload content, process YouTube links, generate transcripts or notes, export files, or contact us for support.

We may collect the following categories of information:

• Account information such as name, email address, authentication provider identity, and profile photo.
• Workspace and job data such as uploaded filenames, public YouTube URLs, processing settings, transcript state, notes state, export history, and job metadata.
• Billing and subscription information such as plan, provider, subscription identifiers, invoice references, billing country selection, and billing audit logs.
• Technical and device information such as IP-derived region hint, browser/session identifiers, and security/session events.
• Support and compliance records such as export requests, deletion requests, or manual operational actions recorded in audit logs.

• To authenticate users and protect access to private workspaces and content.
• To process uploads and public YouTube submissions into transcripts, notes, blogs, frames, and exports.
• To operate subscriptions, enforce plan limits, reconcile billing, prevent abuse, and maintain financial records.
• To provide user-requested exports, restore sessions, retry jobs, and troubleshoot failures.
• To improve reliability, performance, and safety through logs, diagnostics, and aggregated analytics.

User uploads, transcript artifacts, notes, generated blogs, frames, and exports are processed to deliver the requested workspace functionality. Private uploads and private YouTube jobs are intended for the submitting user’s account and should not be treated as public content. Public YouTube submissions are processed under the public tool rules and may have different storage and availability behavior than private workspace jobs.

For a more operational explanation of storage and processing, see How We Process Data.

Depending on jurisdiction, we rely on user consent, performance of a contract, legitimate interests in operating and securing the service, and legal obligations related to accounting, fraud prevention, and compliance. Users may choose whether to create an account, whether to upload or submit content, whether to request exports, and whether to continue using paid features.

We may share data with infrastructure and service providers that help us run the product, including hosting, storage, authentication, billing, queueing, monitoring, and email providers. We may also disclose data when required by law, to protect the service from abuse, or to respond to verified legal requests.

Data is retained according to product needs, security obligations, and storage policies. Retention periods differ across account records, uploads, generated artifacts, exports, and billing records. See the Data Retention Policy for operational retention rules.

We use authentication, access controls, signed URLs, audit logs, and operational restrictions to protect private user content. Administrative access to private user data should be limited, justified, and reviewed. See the Admin Access Policy.

Users may have rights to access, correct, export, restrict, or delete personal data depending on jurisdiction. Product handling for exports and deletion requests is described in Data Rights.

FrameScriptPro is not intended for children under the age permitted by applicable law without parental or school authorization where required.

This policy may change as the product, storage model, compliance posture, and support workflows evolve. Material changes will be communicated through the website, product, or user email when appropriate.

Questions about this Privacy Policy, privacy requests, or data handling concerns should be submitted through [email protected]. Requests should include enough information for us to verify the account and understand the issue.